Returns & Refunds Policy
At Rustic Bakery, we take pride in the quality of our artisanal baked goods. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective to ensure you enjoy the freshest experience possible.
Contact Support
Email our team within 48 hours of receiving your delivery, including your order number and a brief description of the issue.
Provide Proof
Attach clear photos of the damaged packaging or product to help our bakers and shipping team investigate the quality concern.
Review Process
Our team will review your request within 1-2 business days to determine if a replacement or a full refund is the best solution.
Resolution
Once approved, we will immediately ship out a fresh replacement batch or credit your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing