Frequently Asked Questions
Everything you need to know about our artisanal breads, pastries, and delivery services.
How do you ensure the freshness of the baked goods during shipping?
All items are baked to order and vacuum-sealed or wrapped in specialty parchment to preserve moisture. We use expedited shipping methods to ensure your treats arrive within 1-2 days of leaving our oven.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free loaves and plant-based pastries. Please check the 'Dietary Needs' section of our shop for full ingredient lists and allergen information.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. This is perfect for birthdays, anniversaries, or ensuring fresh bread arrives just in time for your weekend brunch.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
How should I store my bread once it arrives?
For the best experience, we recommend consuming our bread within 2 days. If you wish to save it for later, our loaves freeze beautifully; simply wrap tightly in foil and store in the freezer for up to 3 months.
Do you provide wholesale or bulk ordering for events?
We do! For large events, corporate gifting, or wholesale inquiries, please reach out via our contact form with at least 14 days' notice to ensure we can accommodate your request.